General FAQs
What is Adeem Ventures?
Adeem Ventures is a multi-category online shopping platform offering a wide range of products including fashion, home essentials, beauty, accessories, and more—all in one place.
Is Adeem Ventures a trusted website?
Yes! We are a registered business with secure payment options, buyer protection, and a dedicated support team to ensure a safe and smooth shopping experience.
Which countries do you ship to?
Currently, we ship to United States, Canada, Europe, Australia, New Zealand and Mexico. We are expanding our shipping zones soon!
Are all products original and high quality?
Absolutely. We source from verified suppliers and conduct strict quality checks to deliver only the best products.
Account & Registration FAQs
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your address, and receive exclusive deals.
How do I create an account?
Click on “Sign Up” at the top of the website, enter your details, and verify your email/phone number.
I forgot my password. What should I do?
Click on “Forgot Password?” on the login page and follow the instructions to reset it.
Ordering FAQs
How do I place an order?
Browse products → Add to cart → Proceed to checkout → Enter shipping & payment details → Confirm order.
Can I modify or cancel my order after placing it?
You can request changes or cancellations before the order is shipped by contacting our support team.
How do I know if my order is confirmed?
You will receive an order confirmation via email/SMS with your order number and details.
Payment FAQs
What payment methods do you accept?
We accept Credit/Debit Cards, Bank Transfer, Mobile Wallets, and other secure online payment options.
Is online payment secure?
Yes. All transactions are processed through encrypted and trusted payment gateways.
Can I pay in installments?
Currently, we are not offering but in future if installment/payment plan options are available, they will appear at checkout.
Shipping & Delivery FAQs
What are the shipping charges?
Shipping fees depend on your location and the size of your order. Free delivery may be available on orders above a certain amount.
How long does delivery take?
Delivery time varies by location, but typically ranges from 7–14 business days.
How can I track my order?
Once shipped, you will receive a tracking number via email/SMS to monitor your delivery status.
What if my package is delayed?
If your package is delayed, please contact our support team and we’ll investigate immediately.
Returns & Refunds FAQs
What is your return policy?
We offer easy returns within 7 or 14 days of delivery. Items must be unused and in original packaging.
Are there items that cannot be returned?
Yes. Certain items like innerwear, cosmetics, clearance items, or personalized products may not be eligible for return due to hygiene or policy reasons.
How do I request a return or exchange?
Go to “My Orders” → Select the order → Click “Return/Exchange” → Follow the steps or contact support.
How long does it take to get a refund?
Once your return is approved, refunds are usually processed within 5–10 business days, depending on your payment method.
Product FAQs
How do I know which size to order?
Each product page includes a detailed size chart or specifications. Please refer to it before ordering.
The color looks different in person. Why?
Product photos are professionally taken, but lighting or screen settings may cause slight variations. We try our best to display colors accurately.
Do you offer warranties on products?
Some products come with manufacturer warranties. Check product details or contact us for confirmation.
Promotions & Discounts FAQs
How do I use a coupon code?
Enter your coupon code in the “Promo Code” field at checkout and click apply.
Can I use multiple coupon codes in one order?
Generally, only one coupon can be applied per order unless stated otherwise.
How can I know about upcoming deals?
Subscribe to our newsletter or follow us on social media to get the latest offers.
Customer Support FAQs
How can I contact customer support?
You can reach us via:
• Email
• WhatsApp / Live Chat
• Contact Form
• Phone
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
• The item you ordered did not arrive within the time promised by the seller.
• The item you received was not as described.
• The item you received that was assured to be genuine was fake.
What are your support hours?
Our support team is available 9 AM – 9 PM, Monday to Saturday.
Do you offer wholesale or bulk orders?
Yes! Contact us for wholesale/bulk pricing options.
Security & Trust FAQs
Is my personal information safe?
Yes. We follow strict data protection policies and never share your details with third parties.
Do you offer buyer protection?
Yes. If your product is damaged, incorrect, or not delivered, we will replace or refund according to our policy.
Are there fake or duplicate products on your website?
No. We only sell authentic and quality-verified products.
Future & Customization FAQs
Will you add more categories in the future?
Yes! We are constantly expanding our product range based on customer demand.
Can I suggest a product or category?
Absolutely! We love hearing from you. Reach out through our contact page or social media.